Frequently Asked Questions

Question:

  Why did you include different sizes of rubber bands?

Answer

  I've included the different rubber bands to fit your needs.  The size #33 is medium, size #32 is medium small, and size #19 is Thinner (for smaller end buttons.)


Question:

  What can I do to prevent the rubber bands from slipping through the holes of the shoulder rest ?

Answer

  When you first thread the rubber band through the holes, make sure to stretch them on both ends to loosen them up.  Other than that some Acoustifoam users have found success with longer rubber bands.  (Try size 117.)  You can tie a knot in the middle of the rubber band so that it cannot go all the way through the shoulder rest hole.


Question:

  What's the difference between plain rubber bands I can buy from an office store and the Acoustibands that you offer?

Answer

Store bought rubber bands will work fine to hold the Acoustifoams in place.  I have found however that after about 1 month, the rubber bands need to be replaced.  I designed the Acoustibands to be a lot more durable and they've lasted about 6 months before they wear out.  I include a set of Acoustibands with each order and you can order them as an accessory.  


Question:

  What if the Acoustifoam doesn't fit me?

Answer:

  We offer a 7 day exchange period.  If the shoulder rests aren't the right size, give me a call or e-mail and I can recommend a different size.  Return the original shipment and I'll send the replacements.  (See the purchasing information for postage information.) 


Question:

Can I return an Acoustifoam for a refund?

Answer:

Sorry, we only offer exchanges during the first week you have your shoulder rest.